Customer Service

Return Policy

If you change your mind, regarding a purchase, we are not required to provide a refund or replacement. However, please contact our customer service team within 14 Days of receipt of the item, with your intent to return and we will consider your request.

Likewise, if you ordered the incorrect size and would like to exchange it then please contact our customer service team within 14 Days of receipt of the item.

All returns or exchanges MUST be authorised by our customer service team BEFORE goods are returned. The customer service team will issue an RMA (Return Merchandise Authority) number which must be included with any returns, exchanges or correspondence. 

Contact our Customer Service Team: online@motorcyclesrus.com.au

All non-warranty items returned for refund or exchange must be returned with the original receipt within 14 days of the RMA being issued.

Returns & Exchanges

Items must be in original condition with tags/labels/tickets attached. Any packaged goods must be returned with the packaging in its original condition, or your return may not be accepted.

Please ensure all items are in new & resaleable condition with enough packing to avoid your return being damaged. Any item returned to us damaged or in an unsaleable condition will not be refunded and will be returned to the customer at the customers’ expense.

Your refund will be processed using the original form of payment minus a restocking fee. We will advise the cost of the restocking fee when we email the RMA so you know what we will be deducting from your refund.

In the case of an exchange item, re-delivery charges apply and may vary from the initial freight cost on the original order. Our customer service team will advise the cost of re-delivery, which will be payable prior to shipping the exchange item.

All returns and exchanges remain the responsibility of the purchaser until received by Motorcycles R Us.

Transit Damage

If in the unlikely event you receive your purchase with transit damage, please photograph the packaging prior to opening as evidence of your unfortunate delivery and notify our customer service team within 48 hours of receipt of the goods.

Warranty/Faulty Returns

Warranty is subject to the Australian Consumer Law (ACL). Most items come with a 12-month limited warranty on craftsmanship and materials. Some higher quality items may carry a longer warranty. If you require specific warranty information on an item, please contact our customer service team.

If you have a warranty (faulty) item that you would like to return, you must first notify our customer service team detailing the return.

We will require the following:
The invoice/order number and date of purchase, a brief description of the fault and a photograph showing the fault.

On receipt of the above information, we will email you a Warranty Claim Authority (WCA) and a pre-paid shipping label so the item can be returned to us.

Please do not return your item prior to notifying our customer service team, as your item may not be processed.

We aim to have your warranty claim processed as quickly as possible; however, some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on the progress by email updates.

This process can take around 2 weeks but once completed, you should receive your refund or replacement within 5 business days.